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Urgent! Advanced Services Engineer, CSS Tech Delivery, Database - Systems Analyst 3- Job | Oracle

Advanced Services Engineer, CSS Tech Delivery, Database Systems Analyst 3



Job description

**Job Description**



What you will do



As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.



As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis.

Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.

You should be highly experienced in some Oracle products and several platforms that are being supported.

You will be expected to work with only general guidance from management while advising management on progress/status.



**We also use…**



+ Exadata and Oracle Database Appliance (ODA)

+ Oracle DBA and Oracle Secure Backup (OSB)

+ OCI, Unix, Linux, Solaris, and ZFS Storage

+ Real Application Clusters and Grid Infrastructure

+ Enterprise Manager OEM and Grid Control

+ Oracle VM, Directory Server, and ASM

+ Network switches, protocols, and security

+ Load balancer, Java, xml, SQL, shell scripting



**Responsibilities**



**What we will offer you**



A competitive salary with exciting benefits



+ Flexible and remote working

+ Learning and development opportunities to advance your career

+ An Employee Assistance Program to support your mental health

+ Employee resource groups that champion our diverse communities

+ Core benefits such as medical, life insurance, and access to retirement planning

+ An inclusive culture that celebrates what makes you unique



_At Oracle, we don’t just respect differences — we celebrate them.

We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities.

That’s why we’re committed to creating a workplace where all kinds of people can do their best work.

When everyone’s voice is heard and valued, we’re inspired to go beyond what’s been done before._

_https://www.oracle.com/corporate/careers/diversity-inclusion/_



Career Level - IC3



**About Us**



As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.



We know that true innovation starts when everyone is empowered to contribute.

That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.



Oracle careers open the door to global opportunities where work-life balance flourishes.

We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options.

We also encourage employees to give back to their communities through our volunteer programs.



We’re committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.



Oracle is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.


Required Skill Profession

Other General



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