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Urgent! ETIC, GCP Technical Support Engineer - Senior Associate - Local Job Opening in Cairo
Description
& SummaryWe are seeking a skilled Cloud Support Engineer Product SME with expertise in managing L2/L3 support activities within an ITIL-aligned managed services framework.Roles and Responsibilities:
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs. Lead root cause analysis for critical incidents and implement corrective actions to prevent recurrence.
Identify recurring incidents and potential problems within Cloud environments.
Conduct in-depth root cause analysis and develop long-term solutions to enhance system stability and reduce downtime.
Evaluate, plan, and execute changes within client environments following ITIL-aligned change management processes.
Ensure minimal disruption to operations while implementing updates, patches, and new features.
Manage and fulfill L2/L3 service requests from clients, such as provisioning, configuration changes, and resource scaling, while adhering to approved change control processes.
Proactively monitor cloud services and respond to alerts and performance issues in real time.
Use monitoring tools to identify trends and address potential risks before they impact client environments.
Maintain accurate and up-to-date configuration management records for all client environments, ensuring full visibility and control over the infrastructure.
Lead and support the deployment of new cloud features, services, and updates, ensuring they are aligned with client needs and business continuity requirements.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Ensure that L2/L3 support activities meet or exceed the contractual SLAs, monitoring service performance and reporting on service outcomes to internal teams and clients.
Develop and maintain documentation for all L2/L3 support activities, troubleshooting procedures, and operational guidelines.
Share knowledge with internal teams to improve
Monitor the capacity and availability of client environments to ensure they are optimized and capable of handling current and future workloads.
Expected Skills:
Proven experience in incident, problem, and change management for cloud infrastructure.
Hands-on experience in IaaS and PaaS services such as Compute, Networking, Storage, and Autonomous Database.
Familiarity with ITIL processes and service management best practices, including ITIL certifications.
Strong troubleshooting and problem-solving skills, particularly for resolving escalated incidents.
Experience with automation tools and Infrastructure as Code (IAC) technologies like Terraform, Ansible.
Excellent communication skills to interact with clients and internal teams
Prior experience working within a managed services environment with ITIL processes at its core.
Familiarity with DevOps tools and CI/CD pipelines
Expected Competencies:
Strong analytical and critical-thinking skills.
Ability to manage multiple clients and environments simultaneously.
Strong sense of ownership and accountability for incident and problem resolution.
Effective communication skills with a focus on providing excellent customer service.
Required Language Skills:
Proficient in written and spoken English and Arabic
Minimum Education and Specific Qualification:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Cloud Certifications: Architect Professional, Cloud Operations, or related certifications are required
ITIL Certifications at Foundation or Intermediate levels (e.g., ITIL Service Operations, ITIL Service Transition) are highly desirable
Years of Experience:
4-7 years for Senior Associates working in cloud environments with a focus on ITIL-aligned L2/L3 support in a managed services context.
Proven experience in incident, problem, and change management for cloud infrastructure.
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications
Required Skills
Optional Skills
Desired Languages
Travel Requirements
0%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
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Unlock Your ETIC GCP Potential: Insight & Career Growth Guide
Real-time ETIC GCP Jobs Trends in Cairo, Egypt (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ETIC GCP in Cairo, Egypt using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 231 jobs in Egypt and 231 jobs in Cairo. This comprehensive analysis highlights market share and opportunities for professionals in ETIC GCP roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PwC is currently hiring and seeking a ETIC, GCP Technical Support Engineer Senior Associate to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC adheres to the cultural norms as outlined by Expertini.
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Key qualifications for ETIC, GCP Technical Support Engineer Senior Associate typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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