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Cairo Jobs | Expertini

Urgent! Genesys System Engineer - Local Job Opening in Cairo

Genesys System Engineer



Job description

  • Install and configure contact center technology solution components.
  • Provide maintenance and technical support & implementations through on-call and Service Edge platform.
  • Investigate the quality of voice and data loss on the network.
  • Provide onsite support and implement change in request if needed.
  • Generate out of the box reports.
  • Configure and customize reports for customers.
  • Assisting in gathering the requirements from the customer and turning it into a requirement document.
  • Assisting in technical documentation related to the project (SoW, Design doc, As-Built…etc)
  • Opening cases with Genesys support including describing issues, collecting logs and providing all required information.

  • Required Skill Profession

    Computer Occupations



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